I took my my laptop to these guys because, on accident, my brother broke the plastic screen around it. They told me it was a rare model laptop (It was a newer dell laptop I have seen a thousand others with) but they would able to fix it.
I was told just be a little careful with it. That was all. They charged me 150 dollars. I got it back at it was very, very shady work.
They explained that it was the best they could do and as long as i was careful with it, it would last a long time. Not even 3 months later the casing came completely apart from the piece of tape, I found out, they put on it to hold it together.($150 piece of tape?) I called up and they said to bring it in. My girlfriend dropped it off and they said they would fix it right away. Long story short, I called a week later.
Was told they weren't fixing it, they were to busy to call and tell me. Told me I wasn't even supposed to ever shut or open the laptop (never told that) was told the prices of the pieces that should have been replaced(cheaper than what I was charged including with there $59.95 labor charge), and that they were too busy to deal with me. When I tried to talk to him as another person who runs a business and assure him I was not mad and was just trying to find a solution he told me he was getting aggravated. I ask him, "aggravated?
Why, just a customer trying to figure out what's going on with his computer" this infuriated him. He started threatening me over the phone and told me to "bring it". Thing is, I was only a few houses away and informed him I would be there in 8 seconds. I walk up.
His kid is next door grabbing a guy from the nail salon. I walk up, Paul is hiding in the office, the kid hands me my broken computer (and luckily for me the 150 I paid) and tells me to leave. I ask to speak to Paul, he says he is not there. I figure whatever, atleast got my money back.
tell the kid(who works there) this is why everyone has bad posts on the internet about this place and his dad is a chump for talking big on the phone and then hiding. I walk to my car, start to put the computer in and that's when(30 seconds later) the 5'6 140lb. son comes out threatening me and talking trash. So I step back towards the building and he runs back inside and locks the door and continues to threaten me as I laugh at him.
I am not one for violence or even much confrontation but you only can be pushed so far. This place is a joke.
Save yourself some time and find a more reputable place. This many people complaining can not be wrong.
Review about: Laptop.
Monetary Loss: $150.